LanSchool Frequently Asked Questions

Most questions to our technical support team are answered below. If you can't find an answer to the problem or question that you have, please contact us and we'll be glad to help out.

Check out our new knowledge base at stone-ware.com.

Phone: 877-394-0443
E-mail: support@stone-ware.com

To see the all the answers for a category, select a category and leave the search field blank.

Can I remotely update 30-day trial version students to the retail version?

What is the latest version of LanSchool?

What are the system requirements for LanSchool 7.6?

I'm new to LanSchool. Where should I go for information?

If a student has two devices (e.g. Laptop and tablet) do I need to purchase an additional LanSchool license?

Why can't I see all of my students in the LanSchool Console?

Why can't I change my Teacher channel?

What ports does LanSchool use?

Will LanSchool work with VLANs?

What impact does LanSchool have on the network?

How do I uninstall LanSchool?

Does LanSchool work with NComputing?

Why can't I silently uninstall LanSchool Student?

Does LanSchool v6.5 support Windows XP SP3 and Vista?

My Anti-Virus software is reporting LanSchool as a virus, what should I do?

How do I configure my Cisco Wireless Access Point to work with LanSchool?

What impact does LanSchool have on the performance of the Student machines?

How many websites can I allow or block?

How do I upgrade to the latest version?

Can I remote control multiple computers at once?

What is an Enterprise Class Access Point?

What settings work best on a Wireless Access Point?

What if I suspect that someone is using an unauthorized LanSchool Teacher console?

Can the LanSchool installation be scripted?

Can you run two Teacher consoles on the same channel?

Can I group channels?

Does LanSchool support Multicast?

Does LanSchool work with programs such as Ghost and Deepfreeze?

Can students uninstall LanSchool?

Does the trial version interact with the real version of LanSchool?

Why do my students show up as Security Locked Out in the console?

How do I determine what version of the product is running?

What is a channel?

Does LanSchool need SSH to run on Mac OS X?

What distributions of Linux does LanSchool support?

Where is the install log located for Ubuntu Student machines?

Is there a Student Diagnostics utility similar to the ones for Windows or Mac Student software?

Does Lanschool use VNC for remote viewing on Mac OS X?

What versions of Mac are supported by LanSchool?

Will Lanschool conflict with Apple Remote Desktop (ARD)?

How does Lanschool interact with existing MCX management on Mac OS X?

Does Active Directory Secure Mode work on Mac OS X?

How much data is stored in the keyboard history log?

What browsers are supported for Web Limiting?

How much data is stored in the Internet history log?